fdd77 Privacy Policy

1. Introduction

fdd77 operates an online sports betting and casino platform accessible to eligible players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. In the course of providing these services, fdd77 necessarily collects certain personal data from players and visitors to the platform.

This Privacy Policy sets out in plain, clear English: what personal data fdd77 collects, the purposes for which that data is used, who fdd77 shares it with, how long it is retained, and what rights you have in relation to your own information. fdd77 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles.

This policy should be read alongside the fdd77 Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference into the full legal framework governing your use of the fdd77 platform.

2. Data Controller

For the purposes of this Privacy Policy, fdd77 acts as the data controller in respect of all personal data collected through the fdd77 platform at fdd77.io and its associated mobile application. As data controller, fdd77 determines the purposes for which personal data is collected and the means by which it is processed.

All enquiries relating to this Privacy Policy, the exercise of your data rights, or any concern about how fdd77 handles your personal information should be directed to the fdd77 Data Protection contact at [email protected]. fdd77 will acknowledge all data-related requests within 5 business days and provide a substantive response within 30 calendar days.

3. Data We Collect

3.1 Registration Data

When you create an fdd77 account, we collect the personal information you provide during the registration process. This typically includes your full legal name, date of birth, mobile phone number, and a self-chosen username. This data is required to create and maintain your account and to verify that you meet the 21+ age eligibility requirement.

3.2 Identity Verification (KYC) Data

In order to comply with anti-money laundering obligations and to protect all players on the platform, fdd77 conducts Know Your Customer (KYC) verification before processing withdrawals. KYC data may include a copy of your National Identity Card (NID), passport, driving licence, or a recent utility bill showing your name and address. This data is processed securely and retained only for as long as required by our legal obligations.

3.3 Financial Transaction Data

fdd77 records data associated with every deposit and withdrawal transaction on your account. This includes the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction, the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), and a transaction reference number. fdd77 does not store full payment card numbers or mobile banking PINs — these are handled directly by the relevant payment processor.

3.4 Betting and Gaming Activity Data

fdd77 maintains a full record of your betting and gaming activity on the platform. This includes sports bets placed (market, selection, odds, stake, and result), casino game rounds played, slot game sessions, and any bonuses or free bets applied to your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

3.5 Technical and Device Data

When you access fdd77, our servers automatically collect certain technical data. This includes your IP address, browser type and version, device type, operating system, referring URL, pages visited within the platform, and session duration. This information is used for security monitoring, fraud prevention, and to optimise the platform experience across different devices.

3.6 Communications Data

If you contact the fdd77 support team via live chat or email, we retain records of that correspondence. This includes the content of messages, the date and time of contact, and any resolution actions taken. These records are used to manage your support request and to improve service quality over time.

The table below summarises the main categories of data fdd77 collects and the primary purpose of each:

4. How We Use Your Data

fdd77 uses the personal data it collects for the following specific purposes:

• Account operation: To create, manage, and maintain your fdd77 player account, including processing deposits and withdrawals, recording betting activity, and applying bonuses.
• Identity and age verification: To confirm that you are who you say you are and that you meet the minimum age requirement of 21 years before you can withdraw funds from your account.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks. Transaction data is shared with the relevant payment processor solely for the purpose of completing your transaction.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities. This includes automated screening of transaction patterns and IP address analysis.
• Responsible gaming: To monitor your gaming activity for signs of problematic gambling behaviour and to enforce any self-imposed limits, cooling-off periods, or self-exclusion requests that you have activated on your fdd77 account.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of support provided by the fdd77 team.
• Legal compliance: To meet our obligations under applicable anti-money laundering regulations and to respond to lawful requests from authorised regulatory or law enforcement bodies.
• Platform improvement: To analyse aggregated and anonymised usage data to improve the fdd77 platform, fix technical issues, and develop new features that better serve Bangladesh players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via SMS or email, where you have not opted out of such communications. You may unsubscribe from marketing messages at any time by contacting [email protected].

5. Legal Basis for Processing

fdd77 processes your personal data only where a legitimate legal basis exists for doing so. The primary legal bases applicable to fdd77's data processing activities are as follows:

• Contractual necessity: The majority of data processing on fdd77 is necessary to perform the contract between fdd77 and you — namely, the provision of a betting and casino platform in accordance with the Terms & Conditions you agreed to at registration. Without this processing, fdd77 cannot operate your account.
• Legal obligation: Certain processing activities — particularly KYC verification and transaction monitoring — are required by law for compliance with anti-money laundering regulations. fdd77 is obligated to perform this processing regardless of consent.
• Legitimate interests: fdd77 processes technical and device data on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving the service for all players. This processing is always balanced against your right to privacy.
• Consent: Where fdd77 sends marketing communications, it does so on the basis of your consent at registration. You may withdraw this consent at any time by contacting our support team, and withdrawal of consent does not affect the lawfulness of any marketing sent before the withdrawal.

6. Data Sharing & Third Parties

fdd77 does not sell your personal data to third parties. Data is shared with external parties only in the specific circumstances described below, and in each case only to the extent necessary for the stated purpose:

6.1 Payment Processors

When you make a deposit or withdrawal, fdd77 shares the minimum necessary transaction data with the relevant payment processor — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. Each payment processor operates under its own privacy policy and handles your payment credentials independently of fdd77.

6.2 Identity Verification Partners

fdd77 may use third-party KYC service providers to assist with identity and age verification. These partners receive only the documents and personal data strictly necessary to perform the verification check. All KYC partners are contractually bound to keep your data confidential and to use it for no purpose other than the verification service they provide to fdd77.

6.3 Game Providers

Casino and slot games on fdd77 are provided by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, and Spribe. These providers may receive a session token and anonymised player identifier to authenticate your game session. They do not receive your full name, mobile number, or financial data unless you interact directly with their support systems.

6.4 Regulatory and Law Enforcement Authorities

fdd77 will disclose personal data to regulatory bodies or law enforcement agencies where it is legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of fdd77, its players, or the general public. fdd77 will not voluntarily disclose player data to government bodies beyond what is strictly required by applicable law.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of fdd77's business, player data may be transferred to the acquiring entity. In such circumstances, fdd77 will take reasonable steps to notify affected players in advance and to ensure that the recipient entity is bound by data protection obligations at least as protective as those set out in this policy.

7. Payment Data

fdd77 takes the security of financial data with particular seriousness. The following specific measures apply to the handling of payment information on the platform:

• fdd77 does not store your mobile banking PIN, bKash or Nagad account password, or full bank account number on its servers at any point.
• Deposit and withdrawal transactions are processed through encrypted, tokenised connections to payment processors. Payment credentials are entered directly into the payment processor's interface and are not accessible to fdd77.
• fdd77 retains only the data necessary for transaction reconciliation and dispute resolution: the transaction reference, amount in BDT (৳), method type, and timestamp.
• All financial transaction records are retained for a minimum period required by applicable financial regulations, after which they are securely deleted or anonymised.
• Any suspicious financial activity on your fdd77 account — such as multiple failed deposit attempts or an unusual withdrawal pattern — will trigger an automatic security review. You may be contacted by the support team to confirm the activity.

8. Cookies & Tracking

fdd77 uses cookies and similar tracking technologies on its platform for the following purposes:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in to your fdd77 account during a visit, and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the fdd77 platform — such as which sports markets are most visited, which game categories attract the most sessions, and where players encounter difficulties. Analytics data is aggregated and anonymised wherever possible.
• Preference cookies: Store your platform preferences such as display settings and previously selected payment method, so that you do not need to re-enter them on every visit.

fdd77 does not use third-party advertising cookies or behavioural tracking cookies that build profiles for off-platform advertising. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform.

9. Data Retention

fdd77 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account being open on fdd77, plus a minimum period of 5 years following account closure to meet financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction in accordance with standard financial record-keeping requirements.
• Support correspondence: Retained for 3 years from the date of the last interaction, after which records are securely deleted unless they relate to an ongoing dispute.
• Technical and device logs: Retained for up to 12 months for security monitoring purposes, then automatically purged.

When personal data is no longer required for any legitimate purpose, fdd77 will securely delete or irreversibly anonymise it so that it can no longer be associated with any individual player.

10. Your Rights

As an fdd77 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a clear description of your request.

fdd77 will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and you will be notified of the extension. fdd77 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive in scope.

11. Data Security

fdd77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Transport-layer encryption: All data transmitted between your browser or mobile app and fdd77 servers is encrypted using TLS 1.2 or higher with 256-bit cipher strength.
• Password hashing: Account passwords are stored using a one-way cryptographic hash function with a unique salt per account, ensuring that raw passwords are never stored or recoverable.
• Access controls: Access to player data within fdd77's internal systems is restricted on a strict need-to-know basis. Staff members can only access the data required for their specific role, and all access is logged for audit purposes.
• Intrusion detection: fdd77 maintains automated systems that monitor for unusual login activity, suspicious transaction patterns, and potential security breaches in real time, with alerts escalated to the security team immediately.
• Regular security reviews: fdd77 conducts periodic internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in the platform infrastructure before they can be exploited.

While fdd77 employs all reasonable and industry-standard security measures, no online platform can guarantee absolute security against all possible threats. Players are strongly encouraged to use a strong, unique password for their fdd77 account and to enable any available two-factor authentication options.

12. Children & Minors

The fdd77 platform is strictly restricted to individuals aged 21 years and above. fdd77 does not knowingly collect or process personal data belonging to anyone under the age of 21. If fdd77 becomes aware that a minor has registered an account or submitted personal data on the platform, that account will be immediately suspended, all data associated with it will be deleted, and any deposits will be returned to the originating payment method.

If you are a parent or guardian and believe that a minor in your care has accessed the fdd77 platform and provided personal data, please contact the fdd77 support team immediately at [email protected]. fdd77 will take prompt action to remove the data and close the account.

13. Changes to This Policy

fdd77 reserves the right to update this Privacy Policy at any time. When material changes are made — such as changes to what data is collected, how it is used, or who it is shared with — fdd77 will notify registered players via the mobile number or email address associated with their account at least 7 days before the changes take effect.

For minor or administrative changes, fdd77 will update the "Last updated" date at the top of this policy and publish the revised version at fdd77.io/privacy-policy. Continued use of the fdd77 platform after the effective date of any change constitutes your acceptance of the updated policy. If you do not agree with any change, you should cease using the platform and contact the support team to request account closure.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fdd77 handles your personal data, please reach out using the details below. fdd77 is committed to resolving all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the fdd77 platform.
• Response time: fdd77 acknowledges all privacy enquiries within 5 business days and provides a full response within 30 calendar days.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. The current version is always available at fdd77.io/privacy-policy.